All orders generally ship Monday-Friday between 9:30a.m.-3:30p.m. MST and typically ship within 1-3 business days. Occasionally an item may be backordered, in which case we will reach out direct. If you haven't received tracking within 3-4 days, please check your spam/junk folder, if you don't find it there please email us at firstname.lastname@example.org. Please be sure to include your order number to speed along the process.
The shipping time shown at checkout after each shipping option is an estimated ‘time in transit’ in business days, not counting the day it actually ships.
Tracking numbers are generated at the time shipping labels are printed, this does not indicate they have been picked up by the carrier. Tracking information typically takes up to 24hrs to show up after your order has been picked up and scanned into the carriers system.
Lost or Stolen packages need to be handled directly by the customer via the shipping carrier used. Once a tracking number shows "Delivered" it is the customer's responsibility to contact the carrier to resolve the issue and file any claims. We also recommend contacting your carriers driver as well to notify them of the issue. Rogue Rider Industries is not responsible for packages marked "Delivered" and lost or stolen, however Rogue Rider Industries will assist customers with these claims to the best of our ability.
Please contact us at email@example.com and we will assist you in a timely manner.
If an item arrives visibly damaged, please contact firstname.lastname@example.org immediatley. Claims are handled throught the shipping carrier, but Rogue Rider Industries will assist customers with these claims to the best of our ability.
Rogue Rider Industries reserves the right to add signature confirmation to deliveries at our discretion. If you must have it one way or the other please contact us before placing your order.
Product prices are shown in US dollars. While our website displays shipping cost for international orders you may reach out to us for a more accurate quote.
Any import duties, taxes or brokerage fees due at the time of delivery are the sole responsibility of the receiving customer. Packing slips for International Shipments cannot be marked as a "gift" or with altered prices.
Customer is responsible for all back and forth shipping and brokerage charges for returns or exchanges.
All other applicable conditions and terms of our Return & Refund Policy apply to international returns.