FAQ/Shipping

Frequently Asked Questions

Shipping offers apply only to standard delivery for orders shipped within the contiguous U.S. Shipping offers do not apply to custom products or bulk orders. Some heavy or bulky packages may incur oversized shipping charges.

Offer may not be available for shipments to APO/FPO addresses or P.O. boxes.

Customers are responsible for return shipping costs on refunds and exchanges. Items purchased with our free shipping option will have the original free shipping cost deducted from refunds.

Please see our return policy for more details regarding return/exchanges and cancellations.

RETURN & REFUND POLICY

Promotional offer may be modified or terminated at any time without notice.

All orders generally ship Monday-Friday between 9:30a.m.-3:30p.m. MST and typically ship within 2-3 business days.

Shipping Delays: National carriers are expecting significant delays during the holiday season. Both UPS and USPS have suspended all service guarantees. Your package will still arrive however shipping timelines are estimates and are not guaranteed..  More information on how your shipment may be affected can be found by visiting the UPS or USPS websites. UPS is sometimes encountering roughly 2 day delays and USPS is sometimes enduring delays up to roughly 1-2 weeks for US orders and up to 5 weeks for international orders. 

If you select an expedited shipping method, please note that this will not reduce the lead time before the order is shipped.

Orders placed using expedited shipping are not subject to refunds of the shipping due to the fault of the carrier not meeting their estimated delivery times. 

Orders:Some product lead times have been severely affected and are taking longer than normal.  Once your order ships you will receive order details via email. Please see our return policy for info on cancellations and returns.

Feel free to email us at support@rogueriderindustries.com for current lead times.

Thank you!

Tracking numbers are generated at the time shipping labels are printed, this does not indicate they have been picked up by the carrier. Tracking information typically takes up to 24hrs to show up after your order has been picked up and scanned into the carriers system.

Lost or Stolen packages need to be handled directly by the customer via the shipping carrier used. Once a tracking number shows "Delivered" it is the customer's responsibility to contact the carrier to resolve the issue and file any claims.  We also recommend contacting your carriers driver as well to notify them of the issue. Rogue Rider Industries is not responsible for packages marked "Delivered" and lost or stolen, however Rogue Rider Industries will assist customers with these claims to the best of our ability.

 Please contact us at support@rogueriderindustries.com and we will assist you in a timely manner.

If an item arrives visibly damaged, please contact support@rogueriderindustries.com immediatley. Claims are handled throught the shipping carrier, but Rogue Rider Industries will assist customers with these claims to the best of our ability.

Please visit the Return Centerfor details.

Rogue Rider Industries reserves the right to add signature confirmation to deliveries at our discretion. If you must have it one way or the other please contact us before placing your order.

International Orders Terms and Conditions

Product prices are shown in US dollars. While our website displays shipping cost for international orders you may reach out to us for a more accurate quote.

Any import duties, taxes or brokerage fees due at the time of delivery are the sole responsibility of the receiving customer. Packing slips for International Shipments cannot be marked as a "gift" or with altered prices.

Customer is responsible for all back and forth shipping and brokerage charges for returns or exchanges. Please visit the Return Centerfor more information.