All orders generally ship Monday-Friday between 9:30a.m.-3:30p.m. MST and typically ship within 2-3 business days.
If you haven't received tracking within 4 days please email us at firstname.lastname@example.org. Please be sure to include your order number to speed along the process.
Some items require a lead time prior to shipment. Feel free to email us at email@example.com for current lead times.
If you select an expedited shipping method, please note that this will not reduce the lead time before the order is shipped.
Tracking numbers are generated at the time shipping labels are printed, this does not indicate they have been picked up by the carrier. Tracking information typically takes up to 24hrs to show up after your order has been picked up and scanned into the carriers system.
Lost or Stolen packages need to be handled directly by the customer via the shipping carrier used. Once a tracking number shows "Delivered" it is the customer's responsibility to contact the carrier to resolve the issue and file any claims. We also recommend contacting your carriers driver as well to notify them of the issue. Rogue Rider Industries is not responsible for packages marked "Delivered" and lost or stolen, however Rogue Rider Industries will assist customers with these claims to the best of our ability.
Please contact us at firstname.lastname@example.org and we will assist you in a timely manner.
If an item arrives visibly damaged, please contact email@example.com immediatley. Claims are handled throught the shipping carrier, but Rogue Rider Industries will assist customers with these claims to the best of our ability.
Please visit the Return Centerfor details.
Rogue Rider Industries reserves the right to add signature confirmation to deliveries at our discretion. If you must have it one way or the other please contact us before placing your order.
Product prices are shown in US dollars. While our website displays shipping cost for international orders you may reach out to us for a more accurate quote.
Any import duties, taxes or brokerage fees due at the time of delivery are the sole responsibility of the receiving customer. Packing slips for International Shipments cannot be marked as a "gift" or with altered prices.
Customer is responsible for all back and forth shipping and brokerage charges for returns or exchanges. Please visit the Return Centerfor more information.